PC / Server Care

Total Desktop Care

Reduce your support costs while increasing your productivity

Most small and medium firms budget for maintenance and service on their servers. However, the desktops are frequently only addressed in a "break-fix" manner. Proactive maintenance is quite rare and usually inadequate. This causes your employees (and you) to experience loss of production due to lack of performance tuning, and security patch management, as well as proper protection from virus and spyware threats.

Ok, what is our solution then? With the sophisticated technical solutions available today we are able to effectively address this challenge. Most of it behind the scenes with remote support and off-hours maintenance.

With our Total Desktop Care solution you have a Flat Fee per protected PC or laptop. You no longer have to worry about how much a particular issue will cost in support fees... you are covered.

The AvailTech platform provides a completely secured environment for managing desktops and laptops and conducting preventive maintenance activities remotely.

• Improve your firm's productivity and your bottom line
• Spend less on desktop support
• Toll Free (US Based) phone support
• Help Desk open for support from 5AM to 7PM Monday thru Friday
• Emergency support available 24x7x365 (included in Total Desktop Care)
• Onsite Technicians available
• Reduce Stress-Staff no longer has to try and resolve IT issues... Simply call for help

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Total Server Care

Reduce your operational costs and increase your quality of service

Our Network Operations Center (NOC) provides 24x7 visibility with Remote Monitoring and Management of Windows or Linux Servers - including applications, which is specially designed for Small to Medium Size Businesses (SMBs).

AvailTech's Remote Server Care solution provides all the back office infrastructure - a well established NOC facility, a technology platform that has built-in advanced Server monitoring tools utilizing a knowledge base that's ahead of the market to determine what to monitor, a well trained staff to watch alerts and categorize them as Critical and Non-Critical events, conduct detailed analysis to solve the problem, and last but not least, provide remote remediation services on as appropriate before dispatching a field technician.

• 24x7 monitoring by AvailTech NOC
• Alerts and Intelligent Escalation
• Categorization of alerts (Critical and Non-Critical) by NOC
• Problem analysis by AvailTech's NOC expert team
• Steps to resolution and ticket by AvailTech NOC Staff
• Remediation of issues on best effort basis by AvailTech staff.
  If problem cannot be resolved remotely - Field Technicians
  are dispatched to take action.